It looks like your remote device doesn't meet HSBC's security standards for remote access to HSBC Virtual Connect.
Check and confirm the following conditions of your Microsoft Windows or macOS device:
- Your operating system is fully up to date with all the latest security patches.
Check for any available updates and apply them to your device.
- You have an HSBC-approved anti-virus product installed on your device with the latest definitions applied. Anti-virus definitions must be current within the last 7 days.
Supported Operating Systems:
- Microsoft Windows 8 and Windows 10
- MacOS 10.14 or later
- Detailed user guidelines available at exconnecthelp.hsbc.com
